Frequently Asked Questions What kind of services are available? Full internet traffic including email, FTP, Telnet, World Wide Web, etc. We do not provide servers (Gaming, Usenet, Smtp, Pop3, etc) but you are free to use your own for these purposes. All usage must follow our Terms of Service. Do you provide power outlets? We currently have limited power sources available to our customers and none of them are surge protected. We recommend bringing your own surge suppressor with you if you intend on using a power outlet for your device. We will not be responsible for loss of equipment or data due to power surges at the outlet. Use these outlets at your own risk. If demand for our service becomes large enough we may add more outlets and run all available outlets through surge protection. If this is something you are interested in please let us know. Why can't I get X to work properly? Our Wi-Fi connection is behind a NAT (Network Address Translation) Layer. NAT is known to cause problems for some applications. Why do you use NAT? NAT (Network Address Translation) is used by both ISP's, and end users as a way to assign IP addresses as well as provide a small layer of protection for networks that reside behind them. NAT takes an outside 'public' IP address and translates it into one or more 'inside' addresses. This allows several users to have internet access on one IP address. Without NAT we would have to provide a large number of public IP addresses. This is not cost effective nor practical. Our network uses NAT to assign your internet address (IP). What can I do to protect my computer on a Wi-Fi network? There are many things that you can do to help protect yourself. The following is only a partial list. You should learn as much as you can about computer security before exposing your system to a wireless environment. Keep your operating system up to date. New OS exploits are discovered every day. Updating your operating system can help plug newly discovered security holes. This is one of the most important, and often over looked defenses. Turn off File and Printer sharing and any server software. The File and Printer sharing feature of MicroSoft's OS's can be very dangerous on open networks! Use of servers (such as FTP, Web, etc.) can leave your machine open to attacks. Disable NetBios and IPX/SPX protocol. You can disable both just for Wi-Fi connections and enable them for other wired network connections. The only protocol you need active when surfing a wireless intenet connection is TCP/IP anything else is just a potential security risk. Use a firewall program. Windows XP has a built-in firewall but you may not want to rely on it alone. We suggest a third party firewall program. Use real time anti virus software. Use a third party utility to check for unwanted spy ware, trojans, and other possibly harmful files. Consider buying/downloading third party wireless security software. Such software can detect and eliminate unwanted connections to your machine. If you are unsure about any of these, or you have any questions, feel free to email us at the address below. Please provide as much detailed information as possible. For extra security related ideas and protections try visiting Gibson Research Corporation. They have several free utilities for detecting security holes including Shields Up! a free test of your ports and overall system vulnerability. Run Shields Up and have it scan your ports, if any of them are listed as open, you may be open to attacks from other users on our network as well as anyone from the internet. If and of your ports are listed as closed, you may still be open to attacks. The best answer is stealth to all ports. Even that does not mean you cannot be attacked, it just means that you are fairly well protected. Why do you not use WEP or other security measures? The reason for these specifications is to protect unwanted, outside users from gaining access to private networks. They may also be used by HotSpot providers that are part of a network that charges users for access. We do not charge any fees for usage and there is no need for us to limit outside participants. Using WEP on an open system does not protect you from other users also on that system. Enabling it would only make it more difficult for customers to access it without adding any real security advantages. Keep in mind that Email and other non encrypted messages sent across an open wireless network may be viewable by others. I am having problems connecting to this service, can you help me? For simple connection options, make sure you have your IP settings set to obtain an IP automatically, obtain DNS server info automatically, and use DHCP. Some, or all of these options may not be available, or may be worded differently on your system. You may need to reboot your system after making changes in order to connect to the service.   For advanced users, here is a list of manual configuration options that apply to our service: IP Address range: 10.0.0.2 - 10.0.0.255 Subnet Mask: 255.255.255.0 DNS Servers: Primary - 206.81.192.1 ; Secondary - 204.147.80.5 Gateway & DHCP server: 10.0.0.1 802.11a channel: 52 802.11b channel: 6 Note you may set your options manually however you will have problems if you select an IP that is already in use. If this occurs, try a different IP in the range. You may need to reboot your computer after making any changes in order to connect to our service. If you do not know how to set these options or you need further help, consult the troublshooting guide available from our staff. Who can I contact for questions or support? You may email us with questions or comments concerning our Wi-Fi service here: wifi@wizards-casino.com You must put WIFI in the subject line (and no other words or characters) or the message will be ignored. Due to staffing, we may not be able to get back to your message right away but we will respond to all messages as soon as we can.